IntelliSolutions Africa, a company with over 19 years in the industry has always been strategically focused to offer products to our clients from all the major brand importers, including a remarkable range of computers, notebooks, printers, consumables, tablets, audio visual and photographic equipment as well as all domestic and white appliances.
To know our product range, to listen and respect our customers, and to deliver a professional, friendly, and efficient service at all times.
OUR VALUE PROPOSITION
- Product knowledge is paramount
To provide good customer service, we need to know what we are selling, inside and out.
- Always be friendly...
As they say, customer service starts with a smile, whether we contact you in person or over the phone.
- Always say thank you...
Gratitude is memorable and a reminder of how we appreciate your support.
- Show respect for customers
Customer service can often involve emotions, so we will always make sure our customers walk away happy.
- Listen to our customers
Listening is one of the simplest secrets of customer service, as is hearing what our customers are saying out aloud, as well as non-verbally.
- Always be responsive
We will endeavour to respond quickly to all inquiries, even if it’s just to let you know your email has been received and is being dealt with.
- Ask for Feedback.
Feedback from our customers about our business is always welcome.
HOW WE OPERATE
- Since IntelliSolutions Africa is not a retail store, we only carry a small range of fast-moving products in stock and all other products are sourced from our various local suppliers at the latest pricing according to the current rate of exchange and stock availability.
- We therefore do not advertise prices on our online catalogue (intellisolutions.africa) due to the volatile exchange rate, but rather catalogue a range of products we have available to sell. The Website will continually be updated as new products are released.
- Since IntelliSolutions Africa is also member of Expert Stores, which is an international association of independent electronics and appliance retailers, so we can supply all your consumer electronics and white goods from microwaves, coffee machines, fridges and other appliances to full HD and ultra HD television, DSTV and home theatre sound bar requirements.
- Due to the vast range of products available to IntelliSolutions Africa, we cannot list everything on the website, so all inquiries are welcome, and we will go out and source the product for you. All inquiries can be directed to firstname.lastname@example.org
- All sales will be processed back to back against confirmed purchase orders received.
- We will deliver most orders in and around the Johannesburg area for free, depending on the size and weight of the product ordered, and we can also organize for goods to be delivered anywhere nationally, you must just specify the delivery address when requesting a quote and we will provide a quote for shipping. Large and heavy items that need to be delivered with our couriers will carry additional shipping charges.
PREDELIVERY CONFIGURATIONS AND REPAIRS
- We do offer a predelivery configuration service for products ordered like notebook and desktop computers, should you wish to upgrade the memory or load software, etc before the goods are delivered.
- We also do repairs and upgrades on notebook and desktop computers at our offices. We offer a collect – repair – return service for a nominal fee.
IntelliSolutions Africa prides itself in the long term relationships with various blue chip corporate companies and SME’s as their preferred suppliers for over 15 years.
We can literally source any product for our Clients to give them the best overall service and delivery.
“Sales go up and down, but Service stays forever”